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Frequently Asked Question

Yes, it’s free—Reyee devices include lifetime free cloud management (no ongoing fees) for supported Routers, Switches, Wireless Bridges, and APs.

 Reyee supports Reyee Mesh via the mobile app, and many AP models support 802.11k/v/r for smoother roaming between nodes. Always check the specific model’s datasheet.

 Reyee supports Internet VLAN tagging and IPTV port assignment—enter your ISP’s VLAN IDs and map the IPTV port in the UI. (VLAN values differ by ISP/model; follow your ISP’s guide.)

 Most Reyee hardware comes with a 3-year device warranty (power adapters typically have a 1-year warranty). You can verify coverage by serial number on Ruijie’s official warranty checker.

 Yes—many Reyee smart cloud switches offer 802.3af/at PoE. Example: RG-ES205GC-P has 4 PoE+ ports with a 54W budget (sufficient for typical APs/CCTVs). Check your model’s PoE budget vs device draw.

 In December 2024, researchers disclosed vulnerabilities affecting the Reyee cloud platform. Ruijie states that the cloud has been patched and no user action is required; however, it is recommended to keep the device firmware up to date.

 Yes—popular models are Wi-Fi 6, and newer SKUs (e.g., RG-RAP72Pro) are Wi-Fi 7. Feature support (e.g., WPA3/OFDMA) is model-specific—verify on the product page before purchase.

Frequently Asked Question

1) Is Reyee Cloud free, or do I need a license/subscription?
Yes, it’s free—Reyee devices include lifetime free cloud management (no ongoing fees) for supported Routers, Switches, Wireless Bridges, and APs.

2) Do Reyee routers/APs support mesh Wi-Fi and seamless roaming (802.11k/v/r)?
 Reyee supports Reyee Mesh via the mobile app, and many AP models support 802.11k/v/r for smoother roaming between nodes. Always check the specific model’s datasheet.

3) Will Reyee work with Malaysian ISPs (TM UniFi/Maxis/Time), including IPTV/VLAN?
 Reyee supports Internet VLAN tagging and IPTV port assignment—enter your ISP’s VLAN IDs and map the IPTV port in the UI. (VLAN values differ by ISP/model; follow your ISP’s guide.)

4) What warranty do Reyee routers/APs/switches get in Malaysia, and how do I verify it?
 Most Reyee hardware comes with a 3-year device warranty (power adapters typically have a 1-year warranty). You can verify coverage by serial number on Ruijie’s official warranty checker.

5) Can Reyee switch power APs and IP cameras? (PoE/PoE+)
 Yes—many Reyee smart cloud switches offer 802.3af/at PoE. Example: RG-ES205GC-P has 4 PoE+ ports with a 54W budget (sufficient for typical APs/CCTVs). Check your model’s PoE budget vs device draw.

6) How does Reyee handle security updates—any recent cloud issues I should know about?
 In December 2024, researchers disclosed vulnerabilities affecting the Reyee cloud platform. Ruijie states that the cloud has been patched and no user action is required; however, it is recommended to keep the device firmware up to date.

7) Do Reyee APs support the latest Wi-Fi standards (Wi-Fi 6/7, WPA3)?
 Yes—popular models are Wi-Fi 6, and newer SKUs (e.g., RG-RAP72Pro) are Wi-Fi 7. Feature support (e.g., WPA3/OFDMA) is model-specific—verify on the product page before purchase.