Duplicate the existing > Rename the section on the right sidebar > Set display conditions from Advance tab
Frequently Asked Question
1) Is Reyee Cloud free, or do I need a license/subscription?
Yes, it’s free—Reyee devices include lifetime free cloud management (no ongoing fees) for supported Routers, Switches, Wireless Bridges, and APs.
2) Do Reyee routers/APs support mesh Wi-Fi and seamless roaming (802.11k/v/r)?
Reyee supports Reyee Mesh via the mobile app, and many AP models support 802.11k/v/r for smoother roaming between nodes. Always check the specific model’s datasheet.
3) Will Reyee work with Malaysian ISPs (TM UniFi/Maxis/Time), including IPTV/VLAN?
Reyee supports Internet VLAN tagging and IPTV port assignment—enter your ISP’s VLAN IDs and map the IPTV port in the UI. (VLAN values differ by ISP/model; follow your ISP’s guide.)
4) What warranty do Reyee routers/APs/switches get in Malaysia, and how do I verify it?
Most Reyee hardware comes with a 3-year device warranty (power adapters typically have a 1-year warranty). You can verify coverage by serial number on Ruijie’s official warranty checker.
5) Can Reyee switch power APs and IP cameras? (PoE/PoE+)
Yes—many Reyee smart cloud switches offer 802.3af/at PoE. Example: RG-ES205GC-P has 4 PoE+ ports with a 54W budget (sufficient for typical APs/CCTVs). Check your model’s PoE budget vs device draw.
6) How does Reyee handle security updates—any recent cloud issues I should know about?
In December 2024, researchers disclosed vulnerabilities affecting the Reyee cloud platform. Ruijie states that the cloud has been patched and no user action is required; however, it is recommended to keep the device firmware up to date.
7) Do Reyee APs support the latest Wi-Fi standards (Wi-Fi 6/7, WPA3)?
Yes—popular models are Wi-Fi 6, and newer SKUs (e.g., RG-RAP72Pro) are Wi-Fi 7. Feature support (e.g., WPA3/OFDMA) is model-specific—verify on the product page before purchase.